Shipping & Returns

Shipping

We offer Free UK Shipping on all inflatable paddleboard orders!

For orders to highlands and islands or outside of the UK, please get in touch for a shipping quote.

Returns

If for any reason the item you receive is faulty or you are unhappy with it, please email or call us as soon as possible to see what is the best course of action to take and return the item in question within 10 days of purchase. If you are required to return the item it must be in original condition in the packaging.

Please note that shipping fees are the client’s responsibility, except if the product does not conform to the description of said product (the client is responsible for any damage during the shipping of the returned goods). You are responsible for items sent back to us until they are received by ourselves. We therefore recommend returning items using an insured method such as recorded delivery that will need to be signed for by us. On lesser value items you should obtain a certificate of posting from your post office when you send the items back to us. This service is offered free of charge by the post office.  If goods are not returned in the condition in which you received them, we reserve the right to refuse such returns.

Returns Address:

FC UP Sports Ltd
Unit 7 Pottery Business Park
65-67 Ringwood Road
Parkstone
Poole
Dorset
BH14 0RG

Please inculde your name and order number when returning a item so that you return can be sorted quickly and efficiently.